Covid-19 Refund Policy
We respectfully ask if you feel unwell or have been in contact with someone who is unwell, has travelled from abroad and/or is isolating, please do not attend the centre or any of our performances. Please refer to HSE.ie for full public health advice on Covid-19 and telephone Box Office on 01-2724030 who will offer you a credit note.
Our Box Office can be reached on 01 272 4030. Opening hours are Monday to Saturday 11am to 4pm, open until 7.30pm on performance nights.
Payment may be made by credit card (VISA, MasterCard or Visa Debit).
Payment may be made in cash or credit card (VISA, MasterCard or Visa Debit). No charges or booking fees apply.
Once purchased, tickets cannot be exchanged or refunded. Please note that events are subject to change. Please confirm details at time of booking.
On receipt of your ticket confirmation email, please check the details are correct. If there are any problems, please call the Box Office for clarification.
We are moving towards paper-less ticketing. Whether you purchase online or over the phone your tickets will be emailed to you, open this confirmation email on your smart phone and QR code will appear which is your ticket and you simply scan this QR code with our ushers at the auditorium door. If you have any difficulties, our front of house team or box office can help. If you don't have a smart phone no need to worry as box office can print off a paper ticket you for.
From January 2023, all ticket prices at Mermaid will include a facility fee of €1, with the exception of cinema tickets.
Running our business efficiently and sustainably is a core value at Mermaid Arts Centre, and one of our current strategic goals is to maximise Mermaid’s impact through ensuring we have the capacity and resources to deliver on our ambitions sustainably.
The facility fee will contribute to the costs of refurbishing our existing infrastructure (for example, making the switch to LED lamps which are more energy efficient) and will support the long-term sustainability of our venue. In turn, this will ensure we can continue to deliver the highest quality experience for our audiences, performers, and producers.
The facility fee of €1.00 per ticket will be integrated into the price advertised. The price listed on all marketing materials including our website, flyer and posters will already include the facility fee and there will no extras added to the final amount in your basket or at the box office. This fee is non-refundable.
Your ongoing support for Mermaid Arts Centre is deeply appreciated.
Where there are two prices available for an event, the concession rate (lower rate) is available to students, senior citizens, unwaged and those living with a disability and/ or chronic illness. Concession rates are available on the majority of events. Concession rate tickets can be purchased online, with our Box Office team in person or by phone on 01 272 4030.
Carers tickets are available on Mermaid events including cinema. However, different companies and promoters who we work with may have different policies regarding their carers tickets. This means that sometimes you may receive a free carer seat for one show but not for another. As this changes on an event by event basis, it is best to check the event you are interested in with our Box Office team. Carers tickets are not available to purchase online but can be booked with our Box Office team in person or by phone on 01 272 40 30.
Please contact our Box Office team for more information on 01 272 4030 or email firstname.lastname@example.org.
Groups & Schools
We all enjoy nights out with friends. At Mermaid groups of ten or more may get a 10% discount on selected shows. Please enquire at Box Office at the time of booking to check if the group rate is available for your chosen show.
One teacher goes free with every ten pupils booked for a schools event at Mermaid. See what schools events we having coming up. Alternatively if you would like to organise a special event for your school such as a film screening or concert please contact email@example.com
Terms & Conditions
- The management reserves the right to refuse admission.
- Latecomers will not be admitted until there is a suitable break in the performance.
- Tickets cannot be exchanged or refunded unless a performance is cancelled.
- The management reserves the right to make essential changes to the cast or programme without prior notice.
- No photographic or other recordings may be made without prior consent of the management.
Purchase your gift vouchers online or at our box office.
Gift vouchers purchased online can be printed at home. They can be used to enjoy any performance at Mermaid from cinema to theatre and everything in between.
To purchase online just click the link below. Alternatively drop into us or call our box office team on 01 2724030.