We're Hiring: Box Office Coordinator
Box Office Coordinator
Job Description
Mermaid Arts Centre is seeking applications for the position of Box Office Coordinator. This would suit someone with a strong interest in the arts and theatre, who holds excellent customer service skills and enjoys working with the public in a dynamic cultural environment. The successful candidate will support the Box Office Manager and play a key role in the efficient day-to-day operation, the main point of contact for information and ticket sales. The role also involves coordinating the Front of House team for all events.
About Mermaid
Mermaid Arts Centre is County Wicklow’s creative engine-room. Since 2002, our building has been a celebratory stage for artists and communities locally. We believe in the power of shared experience and connection and in the right to freedom of artistic expression and creation for all.
Located in the heart of Bray, a vibrant town with a thriving artistic community and enthusiastic audiences, our vision is to be the arts centre of choice for Ireland’s artists, driving impact in our role as the engine-room of creativity, embedding and activating co-creation opportunities in key communities across Wicklow.
Key Responsibilities
- Assisting customers in person, over the phone and by email.
- Managing ticket sales and accurately uploading events to Ticketsolve.
- Working closely with the Marketing team to promote upcoming events.
- Managing the team rota for front-facing events.
- Supporting the needs of visiting artists and performers.
- Maintaining awareness of health & safety procedures, child and data protection policies.
- Completing accurate daily financial reporting across box office.
- Managing workloads and prioritising tasks efficiently.
- Working effectively with Microsoft Word, Outlook and Excel.
- Demonstrating accuracy in financial and numerical tasks.
- Showing initiative, flexibility and resourcefulness in a busy environment.
- Other relevant duties as they arise.
Essential Skills
- Excellent customer care, communication and interpersonal skills.
- Advanced IT skills across all Microsoft software.
- Strong administration skills with a high level of accuracy and attention to detail.
- Excellent time management and ability to prioritise a varied workload.
- A proactive, hospitable attitude and ability to work effectively within a team environment.
Desirable Skills
- Familiarity with Ticketsolve Box Office system or similar.
- Experience working in arts venues.
- An interest in the arts.
Terms and Conditions of Employment
- 25 hours per week (11am – 4pm Monday - Friday)
- The position is permanent and will include a 6-month probationary period.
- Hours include primarily weekday, and if required occasional evening and weekend cover.
- €21,500 per annum
- Holidays: 25 days pro rata (includes Good Friday and 24 December) plus all public holidays.
- All employees are required to complete Child Protection, Safe to Create training programmes and a 3 full-day First Aid Course.
Application Process
- Application closing date: 6pm on Friday 10th July.
- Interview date: Wednesday 22nd July in-person, in Mermaid Arts Centre.
- Intended start date: as soon as possible.
Application Guidelines
Candidates are invited to submit:
- A CV outlining relevant experience. Maximum of two pages focused on your relevant experience for the role.
- A cover letter which states why you would be suited to this role. The cover letter should be no longer than one page
You must have legal status to work in the Republic of Ireland
Applications should be emailed to recruit@mermaidartscentre.ie by 6pm on Friday 10th July.
Late applications will not be accepted.
Mermaid County Wicklow Arts Centre is an equal opportunity employer and welcomes applications from all sections of the community. Mermaid is committed to a diverse workplace, and to supporting our team with ongoing career development opportunities. We particularly encourage applications from members of groups who are underrepresented in the cultural sector.
If you have any access requirements or additional needs, please let us know and we will find a way to support and facilitate your application. We are committed to providing as much support as possible to individuals.
Mermaid is core funded by Wicklow County Council and the Arts Council / An Chomhairle Ealaíon.
